About Us
visa-vietnam.hk is a private online visa service that helps travellers get a Vietnam e-visa, a visa approval letter for a visa on arrival, a faster result for an existing e-visa application, and airport fast track on arrival. We have more than 10 years of experience in Vietnam visas, and we serve customers in English, Traditional Chinese and Simplified Chinese.
We are not the Vietnamese government, an embassy or a consulate. The Vietnam Immigration Department alone decides every visa, and no service can guarantee approval. You can always apply for an e-visa yourself on the official portal evisa.gov.vn for the government fee only.
What we do
| Service | What you get |
|---|---|
| Vietnam e-visa | Up to 90 days, single or multiple entry, from 4 working days to 4 working hours; new e-visas can also be processed at weekends and on Vietnamese public holidays |
| Visa on arrival | The approval letter you need before you fly; you collect a 15-day single-entry visa at the airport, seaport or land border |
| Speed-up | A faster result for an e-visa you applied for yourself that is still “In processing” |
| Airport fast track | Our staff meet you on arrival and take you through the priority lane |
How we work
- We check before we submit. We review your passport scan, photo, name and address in Vietnam before your application goes to the Immigration Department, because small mistakes are the most common cause of delays.
- Clear cut-off times. Every processing time has a published order cut-off in Vietnam time, so you know before you pay when to expect your result.
- We follow your application until the result is released, and handle any request for more information with you.
- Honest information. Our guides explain the official rules, including when you do not need us: visa-free entry, or applying yourself on evisa.gov.vn.
Payments and refunds
- You pay by PayPal (cards accepted) or Alipay. We do not see or store your full card number.
- If your application is rejected, or your result arrives later than the processing time you paid for, we refund the amount we received under our Refund Policy. PayPal keeps its fee, about 5%.
Check us independently
You can check our website with independent safety services before you pay:
These are independent services; they do not endorse or certify our company.
Contact us
Email: info@visa-vietnam.hk
Read our Terms and Conditions and Privacy Policy.
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