Privacy Policy
This Privacy Policy explains what personal information visa-vietnam.hk collects when you use our website and services, why we need it, who we share it with and how you can contact us about it. By using our website or placing an order, you agree to this policy and to our Terms and Conditions.
visa-vietnam.hk is a private visa service. We are not the Vietnamese government or a government agency. Last updated: 9 November 2026.
Information we collect
| Type | Examples | Why we need it |
|---|---|---|
| Application details | Full name, date of birth, nationality, passport number and expiry date, entry date, entry port, address in Vietnam | Required by the Vietnam Immigration Department to process your e-visa, visa approval letter or speed-up request |
| Documents | Scan of your passport information page, portrait photo | Required for the e-visa application |
| Contact details | Email address, phone or messaging number | To send your result and contact you about your application |
| Payment information | Payment confirmation and amount | To confirm your order and handle refunds |
| Technical data | IP address, browser and device type, pages visited | To keep the website secure, fix problems and understand how the site is used |
How we use your information
- To prepare, check and submit your application to the Vietnam Immigration Department, and to follow it until you receive the result.
- To send you the result and contact you if the authorities ask for more information or a correction.
- To provide airport fast track services you have booked.
- To process payments and refunds.
- To answer your questions and keep records required for accounting and dispute handling.
- To improve and protect our website.
We do not sell your personal information, and we do not use it for any purpose that is unrelated to your order.
Who we share it with
- The Vietnam Immigration Department, which decides every visa application. Your application details and documents must be submitted to it.
- Payment providers (PayPal and Alipay), which process your payment. We do not see or store your full card or account number.
- Our airport partners, only the details needed to meet you, if you book an airport fast track service.
- Service providers that host our website and email, under their own confidentiality and security obligations.
- Authorities, when the law requires it.
Cookies and analytics
Our website uses cookies that are needed for it to work, such as remembering your language and keeping the application form working. We also use analytics tools, such as Google Analytics, to understand how visitors use the site. These tools may set their own cookies. You can block or delete cookies in your browser settings; the site will still work, although some features may not.
How long we keep your information
We keep your information only for as long as we need it:
- Passport scans and portrait photos: deleted within 7 days after your result is released.
- Application details (such as your name, passport number and entry date): kept for 6 months, so we can help with corrections, a new application or questions, then deleted.
- Invoices, payment records and our emails with you: kept for as long as accounting law requires.
How we protect your information
Our website uses an encrypted HTTPS connection. Access to application data is limited to the staff who process your order. No method of sending or storing data over the internet is completely secure, but we take reasonable measures to protect your information from loss, misuse and unauthorised access.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong;
- delete your information when we no longer need it for your order or for legal obligations;
- stop sending you marketing emails. Every marketing email includes an unsubscribe link.
Email us at info@visa-vietnam.hk. We may ask you to confirm your identity before we act on your request.
Links to other websites
Our pages link to other websites, such as the official e-visa portal evisa.gov.vn. We are not responsible for the content or privacy practices of those websites. Please read their own policies.
Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version.
Contact
Email: info@visa-vietnam.hk
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