Please read these Terms and Conditions before you use visa-vietnam.hk or place an order. In these terms, “we”, “our” and “us” mean visa-vietnam.hk, and “you” means the person using the website or placing an order, including for other travellers. By using the website or paying for a service, you agree to these terms, our Privacy Policy and our Refund Policy.

Last updated: 9 November 2026.

1. Who we are

  • visa-vietnam.hk is a private visa service. We are not a government website and we are not affiliated with any Vietnamese embassy, consulate or the Vietnam Immigration Department.
  • You can apply for a Vietnam e-visa yourself on the official portal evisa.gov.vn and pay only the government fee. Our fee covers checking, preparing, submitting and following your application, and our support.
  • The Vietnam Immigration Department alone decides whether a visa is issued. We cannot guarantee that any application will be approved, extended or renewed.

2. Our services

  • Vietnam e-visa: we prepare and submit your application and send you the e-visa when it is issued.
  • Visa approval letter for a visa on arrival: we obtain the approval letter; you collect the visa at the airport, seaport or land border named on the letter and pay the stamping fee there in cash.
  • Speed-up of an existing e-visa application that you submitted yourself.
  • Airport fast track services at Vietnamese airports.

Current prices are shown on our Vietnam visa fees page and in the order form before you pay. Payment is by PayPal (cards accepted) or Alipay.

3. Your responsibilities

  • Give complete and correct information, exactly as in your passport, and upload clear documents. We are not responsible for a visa that is refused, delayed or issued with wrong details because the information you provided was wrong or incomplete.
  • Check the confirmation email after you pay, and tell us at once if anything is wrong.
  • Check your e-visa or approval letter as soon as you receive it, and again your visa at the counter on arrival. Contact us immediately about any mistake.
  • Make sure your passport, the purpose of your trip and your entry port match the visa you order.
  • Tell us by email if you have not received your result by the time stated for the processing time you chose.

4. Processing times

  • Processing times are counted in Vietnamese working days (Monday to Friday, excluding Vietnamese public holidays) and in Vietnam time (GMT+7). Cut-off times are shown in the order form and on our service pages.
  • The processing time starts when your order is paid and complete. If the authorities ask for more information or a correction, the processing time may start again.
  • We strongly recommend applying at least 1 to 2 weeks before you travel.

5. Visa on arrival

  • A visa on arrival is a 15-day, single-entry visa. You must bring your passport, the printed approval letter, a completed NA1 form with 1 photo attached, 1 spare photo and the USD 25 stamping fee in cash.
  • The approval letter is only valid at the entry port and from the entry date shown on it. It may list other travellers on the same letter.
  • Go to the visa-on-arrival counter before passport control. Waiting times at the counter depend on the number of arrivals and are outside our control.

6. Changes and corrections

  • Once an application has been submitted to the Vietnam Immigration Department, details such as the entry date or entry port cannot be changed. A new application is needed.
  • If we make a mistake, we will correct it or apply again at no extra cost. If the mistake comes from information you provided, a new application must be paid for.

7. Refunds

Refunds follow our Refund Policy. When a refund applies, we refund the amount we received; the PayPal fee (about 5%) cannot be refunded. The time for the money to reach you depends on your payment provider.

8. Entry to Vietnam

A visa does not guarantee entry. Vietnamese border officers decide whether to admit each traveller. We are not responsible for a refusal of entry, or for losses caused by a refused, delayed or cancelled visa, such as flights, tours or hotel bookings.

9. Limitation of liability

To the extent allowed by law, our total liability for any order is limited to the amount you paid us for that order. We are not liable for indirect or consequential losses.

10. Use of the website

You agree not to use the website for illegal purposes, not to interfere with its security or operation, and not to try to access areas or data that are not meant for you. We may refuse or cancel an order; in that case we refund the amount we received.

11. Changes to these terms

We may update these terms. The version published on the website when you place your order applies to that order.

12. Contact

Email: info@visa-vietnam.hk

hanhphuc
About the Author:

Dofu is a dedicated professional with a dual background in Business Administration and Information Technology. Since 2015, he has specialized in processing Vietnam visas, helping tens of thousands of customers from around the globe navigate the application process quickly and reliably.