Vietnam E-Visa Status Explained
After you apply on evisa.gov.vn, the portal shows a status for your application. Most travellers see only two: Processing while the Immigration Department checks it, and Acceptance with a Get e-Visa button when the e-visa is ready. If you see anything else, the Immigration Department usually wants a correction, or the payment did not go through. This page explains each status and what to do.
visa-vietnam.hk is a private visa service, not the Vietnamese government.
How to check your status on evisa.gov.vn
- Open evisa.gov.vn and click Search in the top menu (“Check application status”).
- Enter your e-Visa app no. (it starts with “E” and is in the email you received), the email you used and your date of birth (or only the year, if your passport shows only the year).
- Type the security code and click Search.
You do not need an account. If you created one, the List of submitted documents page after login shows all your applications and their status. Keep your e-Visa app no.: you need it for corrections and for our speed-up service.
This is the search that the portal’s own user manual describes (evisa.gov.vn, Instruction page, checked 13 November 2026): you enter the electronic profile ID, which is your e-Visa app no., your date of birth and your email, and the portal then shows the profile information of that application. Before you read the status, check that the name and passport number on the profile are yours.
All dates and times on the portal are Vietnam time (UTC+7), and the Immigration Department processes applications on Vietnamese working days. A status that does not change over a weekend or a Vietnamese public holiday is therefore normal.
For a problem with the portal itself, for example a search page that will not load or shows an error, the Instruction page lists the Immigration Department’s support contacts: hotline 024 3825 7941 (+84 24 3825 7941 from abroad), service support foreigners@xuatnhapcanh.gov.vn and technical support technical_support@immigration.gov.vn. For an application made through us, ask us instead (see “Checking an order placed with visa-vietnam.hk” below).
Every status and what to do
| What you see | What it means | What to do |
|---|---|---|
| Processing | Submitted and paid; being checked | Wait. See “How long is Processing normal?” below |
| Acceptance, with a visa number, “Allowed to enter Viet Nam from … to …” and a Get e-Visa button | Your e-visa is approved | Click Get e-Visa, download the PDF, check every field against your passport, print it or keep it on your phone. “Download Receipt” gives you the payment receipt |
| Unpaid in your list, or a Payment failed screen (“The payment failed, please recreate profile and retry payment”) | The fee was not paid, so the application was not submitted | Wait up to 2 hours (the portal says the payment status can take that long to update), then check again. If it is still Unpaid, create a new application and pay again |
| Email “Requires additional information due to the following reason: …” | The officer needs a correction or documents (for example a travel itinerary, onward ticket, hotel booking, proof of funds or occupation) | Open the lookup page, add or fix what is asked, resubmit. Processing time starts again |
| Amended application, with a “Denied Reason” and “Click here to edit” | One detail was rejected (for example your address or phone number in Vietnam) | Fix exactly what the reason says and resubmit. If you don’t, the application will be refused |
| Pop-up “Amendment required: Your visa application need to verify more information. Vietnam Immigration will inform you later.” | Extra checks; nothing for you to edit | Wait if you have time; if your flight is close, apply for a new e-visa with urgent processing |
| Edited several times and still not approved | In practice, refused | See Vietnam e-visa refused: what to do next |
How long is “Processing” normal?
The portal says applications are processed within 3 working days after the fee is paid and the information is complete. If your application has to be verified by the police, the result can take 3 to 15 working days. Working days exclude weekends and public holidays. Each correction request starts the count again, and applications pile up before Tet. See Vietnam visa around Tet 2027. See how long a Vietnam e-visa really takes, with real order times.
Example: an application paid on a Friday evening is counted from Monday.
Paid twice by mistake?
The portal warns that a second application with the same details is treated as a separate application: the first fee is not refunded, and if both are approved, both e-visas are valid. So if your status shows Unpaid right after paying, wait up to 2 hours before you apply again.
Your status hasn’t changed and you fly soon
| Option | When it fits |
|---|---|
| Speed up your existing application | You applied on evisa.gov.vn, the status is Processing and your details are correct. Have your e-Visa app no. ready. See what to do if your e-visa has no result yet |
| New e-visa with urgent processing | The application keeps coming back, or you are not sure it is correct. 1 working day: USD 160; 4 working hours: USD 190 (single entry). See our urgent visa guide |
Want a faster result for an application already submitted? See how to expedite your e-visa.
Status “Acceptance”: check your e-visa now
Before you print it, compare every printed field with your passport: name, date of birth, nationality, passport number and expiry, valid from and until, single or multiple entry, purpose. An issued e-visa cannot be edited. If anything is wrong, see mistake on your Vietnam e-visa.
Checking an order placed with visa-vietnam.hk
If you applied through us, you don’t need the government portal: track your order on our check status page with your order ID. We email you the e-visa as soon as it is ready.
FAQ
How do I check my Vietnam e-visa status?
On evisa.gov.vn, click Search and enter your e-Visa app no., email and date of birth.
What does “Acceptance” mean?
Your e-visa is approved. Click “Get e-Visa” to download it.
What does “Unpaid” mean?
The fee was not received, so the application was not submitted. Wait up to 2 hours, check again, and if it is still Unpaid, create a new application.
How long does “Processing” take?
The portal says 3 working days after payment with complete information, and 3 to 15 working days if police verification is needed.
What does “Amendment required” mean?
The Immigration Department wants a correction or extra checks. If there is an edit button, fix what it asks and resubmit. If there is nothing to edit and your flight is close, apply for a new urgent e-visa.
I lost my e-Visa app no. What can I do?
Look for the email you received after submitting (check spam), or log in to your portal account and open the list of submitted documents.
Facts checked on 9 November 2026 against evisa.gov.vn (search page, payment page and messages received by our customers in 2026) and Article 16a of Law 47/2014/QH13; the evisa.gov.vn Instruction page (search steps, UTC+7 and support contacts) checked on 13 November 2026.
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